So funny about them trying to sell you the cable. I talked to a guy that said he was a Best Buy manager at a bar one night. He said they really instill in the employees to sell cables. Apparently they sell an HDMI cable for HD tvs that are like $90 or something. So crazy. You can get those cables on the Internet for under $10. I’ve also seen USB printer cables for $30 in those stores. Those are like $2 from a lot of places.

cool. Not only does this make every one of my fellow Best Buy employees look like complete asses, it also shows up as the third option on Google when one searches “Should I trust Best Buy?” I’m really sorry you had such a negative experience at that particular store, but that one employees actions should not represent the customer experience that the rest of us try to provide.

This is just a really negative blog post that is designed to make my life at work miserable. You’d think someone with a degree would understand that one store does not speak for all 1200+ Best Buys in the US. You are just part of the problem.

Willis,
Thanks for the comments. This is a personal blog. MY personal blog. If I’m having a bad day, or angered a someone/something, I am pretty sure I have a right to express that opinion on this website. I even have the right to make ridiculously general statements.

So, to prove that you and your fellow Best Buy employees are not asses, you come on here acting like an ass. Nice.

I may (or may not) be part of the “problem”, but I assure you that you are.

Also, searching for “Should I trust Best Buy?” has this post on the second page for me. However, now that you have put that exact phrase in the comments, I’m sure it will go up. Hell, I’ll even optimize the page for that exact term to see if we can get #1!

As a best buy employee… I agree with what you’re saying in this blog (to an extent). For someone who knows their technology…. they’d be useless trying to find out more information from an employee. The best an employee can do is a) talk out of it’s own ass b) talk about the product as if they know the product back to front (when really they’re told what to say and it’s the not the best (ie wrong) information) or c) say ‘uhh not really sure. i’ll look it up on bestbuy.com or google it for you’. and then there’s that model employee that will know about every item and be honest with you and will actually take the time to help you without trying to sell you useless stuff the managers push employees to sell. Unfortunately there’s only like 3, 4 of these employees per store and you’ll most likely not run into him/her. The thing that drives me crazy about best buy is how all the managers and supervisors will try to push accessories and protection plans. My god it get annoying hearing about it every hour. “hey guys our prp (product replacement plan aka warranty) number is only at 5.68% can we raise that up to 8% in the next hour” “hey guys we dropped to our prp to 5.43% we need at least 7% by tonight” For example if someone is buying a xbox 360, here’s what im supposed to do: i’m expected to attach on the prp (give the customer a full on presentation about how great the prp is if there is normal wear/tear), have him buy an extra controller, buy couple games, charging station, wireless network adapter, xbox live card, and ESPECIALLY GET THE HDMI cable, and since he’s buying so much stuff have him sign up for a best buy credit card and have him buy more stuff so he can get the no interest for 18 months. And be all like i really thank you for coming in.. can you do a survey about me? (ridiculous…) If a customer walks out the door with just the console itself, someone will come up to me and be like ‘whoah you could’ve at least sold the hdmi cable. what happened?” i know it’s my job or whatever, but after a year… it old….quick. and btw, you guys have no idea how much they mark up cables. esp the hdmi… it’s ridiculous.